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Vodafone Broadband (2022) evaluation: Inexpensive, high-speed broadband with a couple of tough edges

A relative latecomer to the house broadband recreation, Vodafone has made a spot for itself by providing high-speed companies at very temptingly low costs. It’s scored one other Extremely Counseled for Worth for Cash on this 12 months’s Knowledgeable Evaluations Greatest Broadband Awards, whereas posting good outcomes for velocity and reliability.

What’s extra, there are indicators of enchancment in different areas since final 12 months’s barely worrying outcomes. Whereas Vodafone nonetheless has some critical work to do on its customer support and satisfaction, it’s pulling forward of Virgin Media and TalkTalk in our newest awards survey figures. Actually, two-thirds (67%) of Vodafone prospects now say they might be more likely to advocate their service to another person. That places it forward of Virgin Media and TalkTalk, to not point out Sky and EE.

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Vodafone Broadband evaluation: Vodafone Superfast 1, Superfast 2 and Superfast 100

Vodafone has pulled out of the ADSL broadband market to pay attention fully on quick fibre companies. These begin with its Superfast 1 fibre package deal, which provides you common obtain speeds of 38Mbits/sec and add speeds of 10Mbits/sec for an affordable £22 monthly. There are not any upfront prices for brand spanking new customers, however you do have to enroll in a 24-month minimal time period.

Superfast 2 takes the speeds as much as 67 and 20Mbits/sec for simply £3 additional, whereas Vodafone’s entry-level FTTP service, Superfast 100, boosts the obtain velocity to 100Mbits/sec, with a 30Mbits/sec add velocity.

Vodafone provides its personal WiFi Hub router with its fibre companies, with assist for dual-band 802.11ac Wi-Fi with 4×4 MIMO and beamforming plus 4 Gigabit Ethernet ports. It may additionally act as a DECT hub on your residence telephone.

For an additional £8 a month you may signal as much as Vodafone’s Superfast Professional packages, including an automated 4G backup connection on your broadband, devoted assist engineers and SuperWiFi Plus – a Wi-Fi extender and Alexa speaker inside one unit. In the meantime an additional £8 on high of that nets you the Professional Xtra package deal, with anytime landline and cellular calls, an Apple TV 4K field and an Apple TV+ subscription, although (slightly disappointingly) the latter solely runs for the primary three months.

READ NEXT: Our information to one of the best broadband suppliers

Vodafone Broadband evaluation: Vodafone Professional Ultrafast 200 and Ultrafast 500

When you like in an space supported by OpenReach or CityFibre FTTP companies, you may transfer as much as Vodafone’s Professional Ultrafast 200 or 500 plans. These embody the Professional extras and are available at a better price, however offer you common obtain speeds of 200Mbits/sec and 500Mbits/sec. Vodafone doesn’t state a median add velocity.

These are quick companies and their pricing compares nicely with alternate options from BT and Virgin Media. Nevertheless, Sky and EE are coming in with even decrease costs on the 500Mbits/sec stage, so don’t assume that Vodafone is the most affordable ISP on the town.

Vodafone Broadband evaluation: Vodafone Professional Gigafast 900

Vodafone’s high-end package deal is an ultra-fast 900Mbits/sec service, although it’s dubbed ‘Gigafast’. This pushes common obtain speeds to a whacking 910Mbits/sec, consistent with rival companies from BT and EE.

READ NEXT: The most effective wi-fi extenders to purchase

Vodafone Broadband Packages and Costs

Superfast 1Superfast 2Superfast 100Professional Ultrafast 200Professional Ultrafast 500Professional Gigafast 900
Value monthly (inc line rental£22£25£28£43£48£58
Upfront price£0£0£0£0£0£0
Common velocity38Mbits/sec67Mbits/sec100Mbits/sec200Mbits/sec500Mbits/sec910Mbits/sec
Utilization allowanceLimitlessLimitlessLimitlessLimitlessLimitlessLimitless
Contract size24 months24 months24 months24 months24 months24 months

Vodafone Broadband evaluation: Protection

Vodafone runs most of its companies over Openreach’s UK community, so if you will get a BT fibre connection, it is best to have the ability to get one of many equal velocity from Vodafone. That ought to imply a Superfast connection for 93% of the UK inhabitants, with round six million houses in attain of Ultrafast FTTP. Nevertheless, Vodafone additionally has a cope with CityFibre, which places Ultrafast and GIgafast companies inside attain of eight million houses, with plans to develop protection to a complete 285 cities, villages and cities by the top of 2025. Theoretically, this might assist Vodafone attain extra households and companies than its Openreach or Virgin-based opponents.

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Vodafone Broadband evaluation: Efficiency and buyer satisfaction

Vodafone didn’t do badly for buyer satisfaction on this 12 months’s Knowledgeable Evaluations Greatest Broadband Awards survey. With 67% of shoppers saying that they might be more likely to advocate it, it got here out behind Plusnet however forward of Sky, BT, TalkTalk, Virgin Media and EE. 73% of shoppers really feel glad with the speeds they’re getting, whereas 74% are completely satisfied

with reliability. The one large subject is customer support. Solely simply over half (54%) are glad on this rely, whereas 9% mentioned they had been fairly or very dissatisfied.

Ofcom’s most up-to-date analysis, revealed final 12 months, isn’t fairly so complementary. Vodafone didn’t attain the statistical threshold for a full set of outcomes, however 32% of shoppers had a purpose to complain – the best proportion of any main ISP lined – complete Vodafone additionally scored the best variety of Ofcom complaints per 100,000 subscribers: 103. That’s twice as many as BT and 4 or 5 instances as many as Sky and EE.

Vodafone Broadband evaluation: Verdict

Our customer support and satisfaction scores depart us hoping that Vodafone is bettering on its weak factors, and it might be that Ofcom’s subsequent wave of analysis will bear that out. Vodafone additionally has some nice packages at very aggressive costs, although it is beneath strain from Sky and EE. With a push on customer support, it may very well be a contender when subsequent 12 months’s awards roll round. As it’s it’s one of many higher choices, with a couple of tough edges that want checking out.

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