HomeBlogREVIEWVirgin Media Broadband (2022) overview: Superior speeds, not so superior service

Virgin Media Broadband (2022) overview: Superior speeds, not so superior service

Virgin Media is the reigning velocity king of UK broadband suppliers. It presents a full vary of fibre choices stretching all the best way from 50Mbits/sec common obtain speeds to 1130Mbits/sec, placing it forward of even the quickest companies from BT, EE, TalkTalk and Vodafone. And that’s mirrored within the outcomes of this yr’s Professional Critiques Finest Broadband Awards, the place Virgin clinched the Velocity award by a substantial margin. Virgin Media is the one nationwide broadband supplier to have its personal street-level community in place, which means it could deploy its newest know-how earlier and ship ranges of efficiency the Openreach-based competitors can’t presently match.

If velocity is your key precedence, Virgin Media needs to be in your shortlist. Nonetheless, two issues may put you off. Firstly, it’s not obtainable in lots of areas, so in the event you reside exterior a serious city and metropolis you possibly can be out of attain. Secondly, customer support and help doesn’t appear to be fairly what it needs to be. Our awards survey analysis reveals comparatively low ranges of satisfaction with customer support and worth for cash, and simply 55% of Virgin Media prospects say they might be prone to suggest it to a buddy; one of many lowest figures for any main ISP.

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Virgin Media overview: Virgin M50, M100, M200 and M350

With Virgin, velocity may be very a lot the main focus. The place different suppliers kick off with an entry-level 36Mbit/sec service, Virgin begins with its M50 fibre service, with an marketed common velocity of 54Mbits/sec, although a slow-ish add velocity of simply 5Mbits/sec. Curiously, that is presently dearer than the step-up M100, M200 and M350 companies, with 108Mbits/sec, 213Mbits/sec and 362Mbits/sec common obtain speeds, and add speeds of 10 to 36Mbits/sec. Throughout all of those, a £35 per 30 days setup payment applies and these are Broadband solely offers with no line rental bundled in. If you would like free weekend calls and a landline, it’s roughly £9 additional per 30 days, relying on the package deal.

As with Sky Broadband, there’s a sting within the tail to be careful for. The entry prices are fairly aggressive, however when you’re previous the primary eighteen months you face value rises, taking M100 to £44 a month, M200 to £50 and M350 to £56. You’ll both need to lump the upper costs, renegotiate or stroll.

All Virgin’s fibre packages include its Wi-Fi Hub 4 or Hub 5 routers – the ISP is steadily transitioning to the latter, however serving current prospects first. The Hub 4 was already one of many higher ISP routers, with Wi-Fi 5, sensible channel choice, eleven antennae and 4 Gigabit Ethernet ports. Nonetheless, the Hub 5 betters it by being the primary ISP router to help Wi-Fi 6, so it’s price getting if obtainable.

READ NEXT: Sky Broadband overview

Virgin Media overview: Virgin M500 and Gig1 Fibre

Past the bottom stage package deal, Virgin additionally presents the 516Mbits/sec M500 service for a really cheap £43 a month. As soon as once more, Virgin ups the value when you’re previous the primary 18 months to £62 a month.

Whereas different ISPs are actually providing 900Mbit/sec FTTP companies, Virgin nonetheless goes one higher with Gig1, delivering common speeds of 1,104Mbits/sec for £62 a month. That is the quickest mainstream broadband possibility within the UK on the time of writing, and the value doesn’t rise after 18 months.

In case you’re available in the market for a cellular plan as effectively, Virgin Media’s Volt M200, M350 and 500 packages bundle in a 10GB O2 SIM for an additional £6 per 30 days.

Virgin Media Packages and Costs

M50 Broadband & Discuss WeekendsM100 Broadband & Discuss WeekendsM200 Broadband & Discuss WeekendsM350 Broadband & Discuss WeekendsM500 Broadband & Discuss WeekendsGig1
Worth per 30 days (inc line rental£38£25£31£37£43£62
Upfront price£35£35£35£35£35£35
Common velocity54Mbits/sec108Mbits/sec213Mbits/sec362Mbits/sec516Mbits/sec1,130Mbits/sec
Utilization allowanceLimitlessLimitlessLimitlessLimitlessLimitlessLimitless
Contract size18 months18 months18 months18 months18 months18 months

Examine the very best Virgin offers in your space

Virgin Media overview: Protection

Protection is arguably Virgin’s greatest situation, as you merely can’t get it in lots of areas of the UK. In the meanwhile, companies attain round 60% of UK houses, and never all of those can get the best speeds. As an example, Gig1 solely covers round half of Virgin Media’s nationwide footprint, although that’s nonetheless almost 7 million premises, with extra upgrades deliberate throughout the subsequent few years.

READ NEXT: BT Broadband overview

Virgin Media overview: Efficiency and buyer satisfaction

Ofcom’s most up-to-date efficiency figures don’t cowl Gig1 or its 900Mbit/sec OpenReach alternate options, however velocity assessments for Virgin’s different fibre companies look good. Its M350 companies publish increased velocity outcomes than BT’s 300Mbit/sec possibility, whereas M500 is quicker nonetheless.

This explains why the Virgin Media prospects we surveyed had few complaints with reference to hurry. 37% are very happy with the velocity of their connection, whereas an additional 41% are happy, placing Virgin forward of each different main ISP the survey covers. Solely BT and Vodafone come shut. Reliability is one other sturdy level, with 70% of the ISP’s prospects feeling happy there.

Nonetheless, solely 37% described themselves as happy with the supplier’s customer support, whereas simply 34% felt good about Virgin Media’s worth for cash. It’s now the worst ranked of the main UK ISPs on each counts.

Ofcom’s most up-to-date customer support figures aren’t so disastrous, however Virgin nonetheless has extra prospects with a cause to complain than the common and extra complaints per 100,000 subscribers. Its common name ready time – seven minutes and 40 seconds – is relatively by way of the roof. Virgin’s quick, however speeds aren’t every part.

Virgin Media overview: Verdict

In case you’re in an space the place Virgin Media’s high-speed companies can be found, it’s nonetheless price taking look. You’ll be able to have your alternative of high-performance connectivity and reliability can be superb. Nonetheless, the costs are comparatively costly and get extra so after eighteen months, whereas Virgin actually must work on its customer support and help. Different suppliers can’t at all times compete on velocity, however they’re pulling forward in different areas that depend simply as a lot.

Browse Virgin Media broadband packages now


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