HomeBlogREVIEWPlusnet Broadband (2022) assessment: Nice worth, dependable web with glorious service

Plusnet Broadband (2022) assessment: Nice worth, dependable web with glorious service

Limitless Broadband (18 months)Limitless Fibre (18 months)Limitless Fibre Additional (18 months)
Value per thirty days (inc line rental)£19.99£22.99£24.99
Upfront priceFreeFreeFree
Common pace10Mbits/sec36Mbits/sec66Mbits/sec
Utilization allowanceLimitlessLimitlessLimitless
Contract size18 months18 months18 months

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Plusnet assessment: Protection

As a BT-owned subsidiary, it’s no shock Plusnet runs on the Openreach community, though Plusnet is a separate firm run by a distinct administration crew. This implies Plusnet has precisely the identical protection as each different Openreach supplier, with fibre companies in attain of 93% of the UK inhabitants and over 6 million properties in a position to hook up with a full-fibre FTTP community. Openreach hopes to attach as much as 25 million properties by way of FTTP by December 2026.

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Plusnet assessment: Efficiency and buyer satisfaction

Ofcom’s newest efficiency figures, based mostly on information from SamKnows, present Plusnet delivering respectable moderately than glorious speeds for its 36Mbits/sec and 66Mbits/sec fibre companies. On the decrease degree, it’s quicker than BT however not as quick as EE or TalkTalk, whereas on the larger degree it’s barely off the tempo, with a imply 24-hour obtain pace of 59.3Mbits/sec the place BT and EE are over 60Mbits/sec. To be trustworthy, this isn’t a distinction you’d discover, nevertheless.

The place Plusnet triumphs, nevertheless, is with regards to buyer satisfaction. On this yr’s Professional Critiques Finest Broadband Awards survey, extra clients stated they had been more likely to suggest Plusnet than with another broadband supplier, with 73% in complete. Some 77% of consumers had been both fairly or very glad with their customer support, once more main the pack. Plusnet additionally got here away with our award for worth, with 71% of customers glad.

Ofcom’s figures additionally present Plusnet scoring extremely for total buyer satisfaction, though additionally they present that decision ready occasions and Ofcom complaints per 100,000 subscribers are rising. That’s one thing Plusnet must put a lid on if it desires to maintain its enviable popularity.

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Plusnet assessment: Verdict

Plusnet continues to be pulling off a formidable feat, nevertheless: offering inexpensive, mainstream fibre and ADSL companies at respectable speeds whereas preserving most of its clients glad. Its customers appear to really feel that they’re getting not solely an excellent service but additionally one thing of a discount.

We’d prefer to see the companies develop to supply even larger fibre speeds and the variety of complaints lowered however, when you’re after good, strong broadband with out the premium worth, Plusnet is the one for you.



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