HomeBlogREVIEWEE Broadband (2022) evaluation: Room to enhance

EE Broadband (2022) evaluation: Room to enhance

Between the high-street shops and people Kevin Bacon adverts, it’s inevitable that EE is often seen as a cell community. But it’s additionally making waves as a broadband supplier, coming from a barely completely different angle than its mum or dad firm BT as a dependable, high-performance possibility with some helpful extras.

Most of those concentrate on present EE cell subscribers, who get a ten% low cost on their broadband and as much as an 20GB enhance to the info allowance for his or her 4G or 5G plan. EE additionally throws in an Xbox Video games Cross Final subscription with its high-end Full Fibre plans.

EE hasn’t come away with any awards on this yr’s Knowledgeable Evaluations Greatest Broadband Awards, although it did win a Extremely Counseled for its customer support. What’s barely worrying, although, is that it’s slipping behind the competitors on buyer satisfaction. Simply over half (54%) of EE customers surveyed would suggest it to a buddy, in opposition to 73% for Plusnet and 62% for Sky and BT.

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EE broadband evaluation: Customary Broadband

EE’s most cost-effective service, Customary Broadband, is your fundamental ADSL2+ connection promising common speeds of 10Mbits/sec. That’s completely quick sufficient for web-browsing and downloading apps and video games nevertheless it may begin to lag if you wish to do a lot of issues whereas watching high-definition video and it received’t reduce it for 4K streaming (Netflix recommends at the least 25Mbits/sec for that).

The service prices £21.00 per thirty days on a 24-month contract together with line rental, which is cheaper than most equal packages, although Plusnet is barely cheaper on its 18-month ADSL plan. It additionally comes with none start-up prices.

EE broadband evaluation: Fibre and Fibre Plus Broadband

EE’s fundamental fibre broadband service provides you 36Mbits/sec common obtain speeds from £25 a month over 24 months. That’s barely cheaper than the equal BT package deal and aggressive with Sky’s, although Vodafone and Plusnet are even cheaper. What’s extra, there are not any upfront setup charges to pay. The service additionally comes with EE’s Good Hub Router; a high-spec unit combining 802.11ac with 4×4 MU-MIMO and 4 Gigabit Ethernet sockets. It’s undoubtedly a cut-above the routers you get with some fundamental broadband packages.

In the meantime, you continue to get the 5GB of additional information when you’re an present EE cell subscriber, together with a yr’s free subscription to Norton Safety Premium. It’s additionally price noting that, when you’re charged for leaving your present provider early, EE will throw in £50 of credit score to assist make issues proper. What’s extra, you’ll be able to improve the fundamental service with an Apple TV 4K package deal – full with BT Sport – for an additional £15 a month. EE additionally has an entire dwelling Wi-Fi possibility, Good Wi-Fi, with a mesh router and disc-shaped mesh extenders, for an additional £10 a month.

In case your line will deal with it, EE can improve you to its Fibre Plus broadband package deal for simply £2 further – and nonetheless with none setup prices. This takes common obtain speeds as much as 67Mbits/sec, which ought to have most households coated, supplied you’re not planning to observe a number of 4K streams or combine 4K Netflix binges with 4K sport streaming on the identical time.

READ NEXT: One of the best broadband suppliers within the UK

EE broadband evaluation: Fibre Max Broadband

If that’s your bag or if each final Mbit/sec counts, then EE affords its Full Fibre Max Broadband 100, 500 and 900 choices in these areas the place you could have G.quick tech or FTTP to assist them. In the intervening time that’s round 6 million plus UK premises. That’s quite a lot of velocity for extra demanding customers, and the costs, at £31 for 100Mbits/sec, £40 for 500Mbits/sec and £49 for 900Mbits/sec, aren’t exorbitant. The truth is, they undercut Sky and BT.

READ NEXT: One of the best broadband offers from EE, Sky, Virgin Media and extra

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EE Broadband packages and costs

Customary BroadbandFibreFibre Plus BroadbandFull Fibre Max 100Full Fibre Max 500Full Fibre Max 900
Worth per thirty days (inc line rental)From £21From £25From £27From £31From £40From £49
Upfront valueFreeFreeFreeFreeFreeFree
Common velocity10Mbits/sec36Mbits/sec67Mbits/sec100Mbits/sec500Mbits/sec900Mbits/sec
Utilization allowanceLimitlessLimitlessLimitlessLimitlessLimitlessLimitless
Contract size24 months24 months24 months24 months24 months24 months

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EE broadband evaluation: Protection

EE runs on the identical Openreach community as EE and most different UK broadband providers, which implies it has precisely the identical protection. Fibre providers now attain 93% of the UK inhabitants, whereas over 6 million houses are in a position to hook up with a full-fibre FTTP community. Openreach hopes to attach as much as 25 million houses by way of FTTP by December 2026.

EE broadband evaluation: Efficiency and buyer assist

Though they run throughout the identical core community, EE’s fundamental fibre providers are somewhat sooner than these of Plusnet and BT, at the least in line with the newest Ofcom exams. The place Plusnet exhibits a imply 24-hour obtain velocity of 31.3Mbits/sec, with BT at 28.5Mbits/sec, EE hits 32.2Mbits/sec, simply behind TalkTalk at 32.9Mbits/sec.

On sooner providers, issues are tighter, with EE hitting 60.6Mbits/sec and BT 60.8Mbits/sec, whereas Plusnet and TalkTalk hover just under 60Mbits/sec. We don’t but have figures for the Full Fibre providers, nevertheless it’s secure to say that they need to be aggressive with these from BT and Virgin.

Nevertheless, our Greatest Broadband Awards analysis exhibits that EE prospects aren’t at all times glad with the speeds they’re getting. The truth is, solely 63% describe themselves as fairly or very glad, in opposition to 70% of BT prospects, 73% of Vodafone’s and 78% of Virgin’s. Our outcomes for reliability are additionally disappointing. Solely 61% really feel glad right here, in comparison with 74% with Vodafone and 75% with Sky. Maybe this explains why EE additionally trails BT, Sky and Vodafone on buyer’s chance to suggest, and Vodafone and Plusnet on worth.

But EE’s customer support scores present that it’s nonetheless performing some issues proper, and that’s backed up by Ofcom’s newest analysis, with low name ready occasions, a better total satisfaction rating and fewer complaints per 100,000 subscribers than its main rivals.

EE broadband evaluation: Verdict

There’s a slight sense that EE has fallen out of the entrance ranks on this yr’s Broadband Awards. Maybe expectations are greater, however person satisfaction isn’t as excessive as we’d have anticipated, and BT, Vodafone, Sky and Virgin all appear to be pulling forward. That’s a disgrace, as some value changes have made EE cheaper, and it appears to be delivering good buyer assist – an space the place some rivals are falling quick. It’s an excellent possibility when you’re after a stable and dependable service, however look elsewhere for max velocity or worth.

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