Final yr we mentioned that BT’s companies and buyer satisfaction have been bettering and this yr the corporate is doing even higher. Modifications in our Finest Broadband Awards survey methodology imply it’s arduous to make year-to-year comparisons however BT is now some of the extremely rated suppliers with regards to consumer suggestions and pace and, having received a Extremely counseled for reliability final yr, in 2022 it’s moved up and received the principle Reliability award.
Digging into the survey knowledge exhibits BT nonetheless has some work to do in some key areas but it surely’s on target. And, whereas it isn’t the most cost effective or quickest supplier, its big selection of packages imply there’s one thing for nearly everybody.
This yr, issues are completely different. There’s nonetheless work to do on worth for cash and buyer help however BT is bettering its reliability and almost 71% of customers would now advocate it. It’s nonetheless one of many pricier suppliers however BT Broadband customers don’t should really feel that they’re getting a uncooked deal.
BT Broadband evaluation: BT Fibre Important, BT Fibre 1 and BT Fibre 2
BT has successfully culled its ADSL companies for brand new customers, making its Fibre Important service its new entry-level plan. It’s a fundamental 36Mbits/sec bundle with a 24 months contract, and no upfront prices. In case your line helps it, although, an additional £1 a month will take you to the 50Mbits/sec Fibre 1. Discover an additional £4 on prime of that, and the 67Mbits/sec Fibre 2 opens up as properly.
All these companies include the BT Good Hub 2, offering dual-band 802.11ac Wi-Fi, 4 Gigabit Ethernet ports and help for each normal VDSL2 and G.Quick fibre connections. It may not have Wi-Fi 6 but it surely’s nonetheless one of many prime ISP-provided routers. And for those who want extra constant, speedy Wi-Fi round your house, you may add BT’s Full Wi-FI service for one more £10 a month. This consists of one in every of BT’s disc formed mesh extenders, with as much as two extra on supply for those who nonetheless can’t get a strong Wi-Fi sign in each room.
Be aware that BT now sells its Fibre companies both as a Broadband and Telephone bundle or as a Broadband-only service with no landline included. We’ve quoted the costs for Broadband solely, however if you wish to proceed together with your landline, you’ll have to pay an additional £5 per 30 days.
BT Broadband evaluation: BT Full Fibre 100, 300, 500 and 900
As OpenReach’s FTTP companies roll out throughout the nation, it’s no shock that BT is closely selling its vary of Full Fibre packages. These begin with Full Fibre 100, with common obtain speeds of 100Mbits/sec and add speeds of 30Mbits/sec, then go on to Full Fibre 300, with speeds of 300Mbits/sec and 50Mbits/sec respectively. Full Fibre 500 raises these speeds additional to 500Mbits/sec and 73Mbits/sec, whereas the top-end Full Fibre 900 goes all the best way as much as 910Mbits/sec and 110Mbits/sec.
Costs vary from £29.99 per 30 days to £59.99 per 30 days, all with free setup, a 24-month contract and the Good Hub 2 router bundled in.
BT Broadband Packages and Costs
|Broadband Limitless||BT Fibre Important||BT Fibre 1||BT Fibre 2||BT Full Fibre 100||BT Full Fibre 300||BT Full Fibre 900|
|Worth per 30 days (inc line rental||£29.99||£26.99||£27.99||£31.99||£29.99||£49.99||£59.99|
|Contract size||24 months||24 months||24 months||24 months||24 months||24 months||24 months|
Examine the most effective BT offers in your space
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BT Broadband evaluation: Protection
BT’s Openreach fibre companies now attain 93% of the UK inhabitants, whereas over 6 million properties are ready to connect with full-fibre FTTP. Protection is widest within the UK’s largest cities however it’s starting to unfold out into smaller cities, coastal areas and a few rural areas. Openreach hopes to attach as much as 25 million properties through FTTP by December 2026 – you may examine when your space is because of get it on the Openreach web site.
BT Broadband evaluation: Efficiency and buyer satisfaction
BT has among the quickest broadband packages throughout each its Fibre and full Fibre connections. With a imply 24-hour obtain pace of 60.8Mbits/sec, in accordance with Ofcom’s newest figures, its Fibre 2 bundle is barely forward of the EE, Plusnet and TalkTalk equivalents. With a imply 24-hour obtain pace of 297.5Mbits/sec, its 300Mbits/sec Full Fibre possibility does precisely what it guarantees, though Virgin has some even quicker companies. On the time of writing, Ofcom has but to publish full efficiency figures for the 500Mbits/sec and 900Mbits/sec plans.
BT’s prospects are largely impressed with the speeds they’re getting; 30% describe themselves as very glad, whereas an extra 40% are fairly glad. Of the main ISPs included in our survey, solely Virgin Media scores increased. What’s extra, BT additionally had glorious scores for reliability, the place 77% of shoppers have been glad. It’s solely on worth for cash and customer support that it falls behind, with 39% and 53% glad. Clients of Plusnet, Vodafone and Sky really feel they do higher on each counts.
Ofcom’s most up-to-date figures don’t agree fully, exhibiting BT doing high-quality for customer support general – its 80% is bang-on the typical. What’s extra, it has fewer prospects with a purpose to complain than EE, Virgin Media or Vodafone and fewer complaints per 100,000 subscribers than PlusNet, TalkTalk, Virgin Media or Vodafone. Nevertheless, common name ready occasions are nonetheless comparatively excessive, which could clarify among the grumbles picked up by our analysis.
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BT Broadband evaluation: Verdict
BT isn’t one of many cheaper broadband choices however you appear to get what you pay for by way of reliability and pace. What’s extra, buyer satisfaction ranges are increased than these of comparable companies, significantly Virgin Media and EE.
There’s a way that rival choices have BT crushed with regards to worth however, for those who’re glad to pay the premium, this is among the quickest, most strong broadband companies round.